Effective Date: 17/07/2026
Victor’s Ability is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth).
We may collect personal information including:
Name
Phone number
Email address
Residential address
NDIS participant information
Health and disability information where required to provide services
Emergency contact details
Information submitted through our website forms
Website usage information such as IP address, browser type and cookies
We collect information when you:
Contact us by phone or email
Submit an enquiry through our website
Apply for our services
Become an NDIS participant with Victor’s Ability
Visit our website
We collect personal information to:
Respond to enquiries
Deliver NDIS supports
Communicate with participants and families
Meet legal and regulatory obligations
Improve our services
Manage participant records
As an NDIS provider, we may collect sensitive health information that is necessary to safely deliver supports. This information is handled securely and only accessed by authorised personnel.
We do not sell your personal information.
We may share information where necessary with:
Your authorised family members or representatives
NDIS and related government agencies
Allied health professionals
Medical practitioners
Service providers assisting our business
Where required by Australian law
Our website may use cookies and analytics tools to improve user experience and understand website performance.
You can disable cookies through your browser settings.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure using appropriate administrative, technical and physical safeguards.
You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us.
We retain personal information only for as long as required by law or to provide our services.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
To help protect our website from spam, automated abuse and fraudulent activity, we use Google reCAPTCHA on our contact forms.
Google reCAPTCHA analyses information such as your IP address, browser type, device information and user interactions with the website to determine whether a visitor is a human. This information is collected directly by Google and is subject to Google’s own privacy practices.
By using forms on our website, you acknowledge that your use of reCAPTCHA is subject to Google’s:
Privacy Policy: https://policies.google.com/privacy
Terms of Service: https://policies.google.com/terms
The information collected through reCAPTCHA is used solely for website security and spam prevention.
If you have any questions or privacy concerns, please contact us.
